Service Standards

Our Service Standards

What students can expect from WSU Advice Centre:

CONFIDENTIALITY

You can trust that we will not disclose any information about you or your case without prior consent or permission and we will keep accurate confidential records of your case on our case management system.

ACCESSIBILITY

We are committed to communicating in a way you want us to, and we'll also make sure you know who to contact and when.

FAIRNESS

Whether virtually or in person, will always treat you fairly and respectfully. Our team of advisors are professional, friendly, helpful and will follow processes correctly. 

EMPOWERMENT

We will keep you informed as your case progresses, and we will make sure we offer the options available to you to make an informed decision about your case where you feel empowered and in control of your circumstances.

CUSTOMER EXPECTATIONS

You can help us by giving us the same courtesy you would expect yourself, being respectful, responding to emails in a timely fashion and providing us with enough notice when you want us to act/advocate for you.

FEEDBACK

Getting in touch is easy and we're keen to hear when things go well and not so well. We'd like to listen, understand and respond when we get it wrong, and we'll use your feedback to improve how we operate. Please complete our feedback form and let us know what you think: http://www.warwicksu.com/help-support/feedback/